Privacy Policy


Policy Preface & Core Compliance Objective

This official Privacy Policy is independently formulated by the vertical premium kitchenware discount ecommerce retail platform, complying with universal online consumer data protection, user private information storage and ecommerce user data operation unified norms, governing all user browsing behavior data, registered account information, order transaction data, receiving logistics information, interactive consultation records and personalized shopping preference data collected, stored, used and protected during users accessing website pages, browsing kitchenware commodities, registering platform accounts, submitting shopping orders and connecting customer service. The policy takes user personal data security, transparent data use boundary, non-disclosure of private transaction information and standardized data storage management as core objectives, adapts to open online ecommerce public website operation mode, and clarifies platform data collection authority, daily use scope, third-party sharing boundary and user personal information autonomous management rights in full dimension.
Combined with the platform’s independent retail operation, no official brand association, discount kitchenware sales, cross-regional logistics delivery and unified after-sales service business attributes, this policy avoids excessive user data collection, redundant private information storage and unauthorized data outward transmission behaviors, separates platform business operation data and user sensitive private data physically, builds independent website background data encryption storage system, and promises to protect the privacy rights and data security of all anonymous browsing users and registered ordering users comprehensively in whole business links including commodity browsing, order payment, warehouse delivery, after-sales return and refund audit.

Legal User Information Collection Scope & Collection Way

The platform only collects necessary non-redundant user information required to complete online ecommerce transaction, logistics parcel delivery and after-sales service docking, and never actively collects user irrelevant sensitive private information including identity sensitive files, personal asset detailed data, daily geographic location track and private social contact information. All collected user information is divided into public browsing non-sensitive data and order transaction necessary private data two categories for classified management.
Non-sensitive automatic browsing data collected by the system includes website page access time, hot-selling kitchenware commodity click browsing record, glass storage set and ceramic cookware product collection behavior, page stay duration and terminal device access environment data. Such data is automatically captured by website background system for optimizing commodity display layout, adjusting new arrival product home page placement and counting platform daily retail operation flow, all data is desensitized in real time, bound to no user personal identity label, and cannot be positioned to independent single user.
Necessary transaction private information actively submitted by users independently includes order receiving name, parcel receiving physical address, real-time receiving contact information, order payment channel public account information, user after-sales service application record and commodity demand consultation content. The above information is only used for 1-3 day order outbound arrangement, 6-12 day cross-regional logistics distribution, parcel signing docking, 60-day return after-sales audit and 5-10 day refund fund docking business, which are core supporting information to complete platform kitchenware retail order closed-loop transactions.

User Collected Information Internal Use Boundary

All user valid information obtained legally by the platform is only used for internal standardized ecommerce retail operation of the platform, and the platform delimits closed internal data use departments without cross-departmental random data circulation. User order receiving and logistics information is only open to platform warehouse packaging team and official cooperative logistics carrier distribution team, specially used for kitchenware parcel packaging label printing and distribution route arrangement; user order transaction amount, purchased bakeware and storage container commodity record and USD payment data is only open to platform financial audit department and after-sales refund audit team, used for order account checking, refund cycle scheduling and after-sales order classification statistics;
User customer service consultation record and after-sales demand feedback data is only open to platform professional customer service operation team, used for optimizing commodity description copy, upgrading fragile commodity packaging scheme and adjusting after-sales return audit process; user account shopping preference data is used for internal operation to match discounted kitchenware product recommendation, new arrival ceramic cookware and metal bakeware push and home page commodity personalized layout, without user manual data activation and forced personalized binding.
The platform prohibits internal operation employees from privately querying, exporting, screenshotting and copying user private transaction and receiving information, formulates employee data operation post management norms, sets background data access authority hierarchical lock, and traces all internal user information query and export behaviors in real time through system log to avoid internal privacy leakage risks.

Third-Party Information Sharing & Strict Non-Disclosure Commitment

The platform promises not to sell, rent, trade and commercially transfer user personal private information, order kitchenware purchase records and cross-regional logistics receiving data to external third-party marketing institutions, commodity resale merchants and data acquisition organizations in any business cycle. Without explicit active written authorization submitted by users independently, the platform will not actively share any identifiable user personal private data with external cooperative third-party institutions.
Limited authorized information sharing exceptions are limited to platform official long-term cooperative logistics carriers and payment channel service providers only, and shared content is limited to parcel receiving address and order logistics serial number single business information required for parcel delivery only. No user payment detailed account data, repeated order purchase record and after-sales return record are synchronized to third-party cooperative institutions. All third-party cooperative parties sign unified data confidential binding agreements with the platform, undertaking the same user privacy protection obligations as the platform, and third-party data leakage behaviors shall be held accountable in accordance with platform cooperative norms.
The platform will not synchronize user shopping data, discount order record and household kitchenware purchase preference to unknown third-party advertising platforms and cross-platform commodity recommendation systems, completely isolating user private transaction data and internet commercial advertising data flow.

User Personal Information Autonomous Management & Deletion Right

All platform users enjoy independent autonomous management rights of personal submitted transaction information and account data. Users can modify, update and correct receiving address, contact information and default shopping preference data in personal account background independently at any time; for completed signed orders and finished refund closed-loop orders, users can apply for passive clearing of order transaction record and local browsing cache data through customer service entrance after after-sales 60-day guarantee period expires.
After user account cancellation application is approved by the platform system, the platform automatically clears account bound browsing record, historical glassware and cookware purchase order data, after-sales application log and personalized commodity preference label permanently within fixed working days, only retaining desensitized overall retail operation statistical data without user identity attributes. Users can independently close website automatic browsing data capture function through terminal device browser setting, without affecting normal website commodity browsing and order placing function of oven-safe glassware and combined kitchen suit products.

Website Cookie Data Application & User Opt-Out Rule

The website adopts standard browser cookie technical mechanism to realize stable page access, classified kitchenware commodity navigation, shopping cart commodity data storage and user order information temporary retention functions, helping users lock selected glass canister sets, measuring cup kits and ceramic baking suit commodities in shopping cart stably during cross-device page switching. All cookie data generated by the website is limited to local website page operation use, no cross-site data tracking and cross-device user behavior monitoring.
Users can reject website cookie authorization actively through browser setting, close temporary data storage function and cancel shopping cart automatic data retention service freely. Rejecting cookie authorization only affects partial page quick operation function, and will not restrict users to browse new arrival products, place USD settlement orders, enjoy platform-wide free shipping and apply for 60-day free return core shopping rights and interests.

Long-Term Data Storage & Security Encryption Mechanism

The platform adopts bank-level background data encryption server to store valid user transaction information, builds independent firewall to isolate external network data intrusion and malicious data crawling risks, and encrypts all order payment information and receiving private information end to end. Effective order transaction data is stored in the platform closed server within the after-sales service guarantee cycle, and automatically carries out irreversible desensitization processing after exceeding 60-day after-sales return and refund service cycle.
The platform does not back up user sensitive private information permanently, regularly cleans invalid expired browsing cache and closed after-sales order data automatically, balances normal after-sales service background data query demand and user long-term privacy security protection demand, and maintains stable, safe and standardized user data operation management of the discount kitchenware ecommerce platform permanently.

 

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